Customer Service Specialist — Hybrid, Growth & Impact

Pentair Management Company; Delavan (WI); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Pentair is seeking a Customer Service Representative in Delavan, Wisconsin. You will provide world-class service, coordinate with distribution and sales, and resolve inquiries by phone and email.

The role includes data sharing with engineering, purchasing, scheduling, production planning, and logistics to meet customer expectations. The position offers hybrid work (three days onsite) with competitive hourly pay and a focus on timely responses and strong customer partnerships.

Qualifications

• Excellent customer service and soft skills.
• Strong organizational, written and verbal communication skills.
• Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure.
• Must be able to respond to the needs of our distributors and customers in a timely manner.
• Proficient in MS Office Products.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Demonstrates integrity and ethical standards.
• Associates degree in a related field. Bachelor's Degree preferred.
• 1-3 years of experience in claims department/customer service.
• SAP experience preferred but not required.

Responsibilities

• Coordinate internal activities and external customers' expectations to ensure Legendary Customer Service.
• Primary contact for Pentair Distribution and Sales Network.
• Provide day-to-day problem resolution; effectively communicating by telephone and email.
• Managing incoming email and providing timely responses within 24 hours or less.
• Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, ProductionPlanning and Logistics) to meet customer expectations.
• Work with internal management & personnel to expedite orders at customer's request.
• Work closely with logistics relative to delivery instructions and expediting. Assist with booking of containers.
• Strong working relationship and interface with cross-functional departments.
• Be attentive to phone calls, ensuring sufficient coverage at all times.
• Perform other tasks and duties as assigned.

Skills

Customer service

Organization

Communication

Multitasking

MS Office

Interpersonal skills

Education

Associate degree

Bachelor’s degree preferred

Tools

SAP

Job description

Pentair is seeking a Customer Service Representative in Delavan, Wisconsin. You will provide world-class service, coordinate with distribution and sales, and resolve inquiries by phone and email.

The role includes data sharing with engineering, purchasing, scheduling, production planning, and logistics to meet customer expectations. The position offers hybrid work (three days onsite) with competitive hourly pay and a focus on timely responses and strong customer partnerships.