Hybrid CSR: World-Class Support for Water Solutions

Pentair plc; Delavan (WI); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick time

Medical, Dental, and Vision Insurance

401(k) Up to 5% match starting day one

Health savings account

Life insurance

Paid time off

Tuition reimbursement

Equal Opportunity Employer

Job summary

Pentair plc in Delavan, WI is seeking a Customer Service Representative to provide world-class service to our distributors and customers. You will handle end-to-end support, process requests promptly, and help develop sustainable processes to improve care.

You will coordinate with engineering, purchasing, scheduling, production planning and logistics, expedite orders, and maintain strong cross-functional relationships.

Qualifications

• Excellent customer service and soft skills.
• Strong organizational, written and verbal communication skills.
• Ability to prioritize, meet deadlines, handle multiple tasks, and work under pressure.
• Must be able to respond to the needs of our distributors and customers in a timely manner.
• Proficient in MS Office products.
• Must have strong interpersonal skills to communicate with internal and external clients.
• Demonstrates integrity and ethical standards.

Responsibilities

• Coordinate internal activities and external customers' expectations to ensure Legendary Customer Service.
• Primary contact for Pentair Distribution and Sales Network.
• Provide day-to-day problem resolution; communicating by telephone and email.
• Managing incoming email and providing timely responses within 24 hours or less.
• Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning and Logistics).
• Expedite orders at customer's request in collaboration with management & logistics.
• Work closely with logistics relative to delivery instructions and expediting.
• Assist with booking of containers.
• Maintain strong cross-functional interface with internal teams.
• Be attentive to phone calls, ensuring coverage at all times.
• Perform other tasks and duties as assigned.

Skills

Customer service

Communication

Time management

MS Office

Interpersonal skills

Multitasking

Education

Associates degree

Bachelor's degree preferred

Tools

SAP

Job description

Pentair plc in Delavan, WI is seeking a Customer Service Representative to provide world-class service to our distributors and customers. You will handle end-to-end support, process requests promptly, and help develop sustainable processes to improve care.

You will coordinate with engineering, purchasing, scheduling, production planning and logistics, expedite orders, and maintain strong cross-functional relationships.