Customer Service Representative - Hybrid

Pentair plc; Delavan (WI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick time

Medical, Dental, and Vision Insurance

401(k) Up to 5% match starting day one

Health savings account

Life insurance

Paid time off

Tuition reimbursement

Equal Opportunity Employer

Job summary

Pentair plc in Delavan, WI is seeking a Customer Service Representative to provide world-class service to our distributors and customers. You will handle end-to-end support, process requests promptly, and help develop sustainable processes to improve care.

You will coordinate with engineering, purchasing, scheduling, production planning and logistics, expedite orders, and maintain strong cross-functional relationships.

Qualifications

• Excellent customer service and soft skills.
• Strong organizational, written and verbal communication skills.
• Ability to prioritize, meet deadlines, handle multiple tasks, and work under pressure.
• Must be able to respond to the needs of our distributors and customers in a timely manner.
• Proficient in MS Office products.
• Must have strong interpersonal skills to communicate with internal and external clients.
• Demonstrates integrity and ethical standards.

Responsibilities

• Coordinate internal activities and external customers' expectations to ensure Legendary Customer Service.
• Primary contact for Pentair Distribution and Sales Network.
• Provide day-to-day problem resolution; communicating by telephone and email.
• Managing incoming email and providing timely responses within 24 hours or less.
• Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning and Logistics).
• Expedite orders at customer's request in collaboration with management & logistics.
• Work closely with logistics relative to delivery instructions and expediting.
• Assist with booking of containers.
• Maintain strong cross-functional interface with internal teams.
• Be attentive to phone calls, ensuring coverage at all times.
• Perform other tasks and duties as assigned.

Skills

Customer service

Communication

Time management

MS Office

Interpersonal skills

Multitasking

Education

Associates degree

Bachelor's degree preferred

Tools

SAP

Job description

Job Description: At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for a Customer Service Representative to join our Delavan, WI team.

You will provide world class customer service to customers of Pentair. This position will provide end-to-end customer support by promptly processing customer requests and support of Pentair's revenue and growth. This position will also help build sustainable processes to improve customer care; anticipating and providing solutions for sales opportunities.

• Coordinate internal activities and external customers' expectations to ensure Legendary Customer Service.
• Primary contact for Pentair Distribution and Sales Network.
• Provide day-to-day problem resolution; effectively communicating by telephone and email.
• Managing incoming email and providing timely responses within 24 hours or less.
• Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning and Logistics) to meet customer expectations.
• Work with internal management & personnel to expedite orders at customer's request.
• Work closely with logistics relative to delivery instructions and expediting.
• Assist with booking of containers.
• Strong working relationship and interface with cross-functional departments.
• Be attentive to phone calls, ensuring sufficient coverage at all times.
• Perform other tasks and duties as assigned.

Key Qualifications

• Excellent customer service and soft skills.
• Strong organizational, written and verbal communication skills.
• Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure.
• Must be able to respond to the needs of our distributors and customers in a timely manner.
• Proficient in MS Office Products.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Demonstrates integrity and ethical standards.
• Associates degree in a related field.
• Bachelor's Degree preferred.
• 1-3 years of experience in claims department/customer service.
• SAP experience preferred but not required.

Shift/Hours

7:30am - 4:00pm Monday - Friday

Hybrid Work Arrangements

Hybrid three days a week onsite

Compensation

Hourly pay rate is going to be competitive based on experience. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k) Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance
• Tuition reimbursement
• Equal Opportunity Employer

Equal Opportunity Employer

Equal Opportunity Employer Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. At Pentair, we help the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive.

Pentair had revenue in 2023 of approximately $4.1 billion, and trades under the ticker symbol PNR. With approximately 10,500 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. To learn more, visit Pentair.com.