Hybrid Customer Service Pro: Policy & Billing Support

Geico; Fredericksburg (VA); On-site; USD 47,000 - 48,000; Full time

Benefits offered by this job

Health and wellness benefits starting

Paid holidays

401(k) with match

Tuition assistance

Job summary

GEICO in Fredericksburg, Virginia is seeking a Customer Service Representative to support policyholders with coverage needs, billing inquiries, and updates. This on-site role offers starting pay of $23.33/hour ($47,009.95 annually) with +10% evening and +20% weekend differentials, plus benefits from day one, and a 401(k) with employer match.

GEICO provides licensing and continuing education at no cost, in-office training, and flexible options like GEICO Flex for off-site weeks.

Qualifications

• Minimum of 1 year of customer-facing experience required; 3+ years preferred.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Handle incoming calls, messages, and billing questions, with recommendations.
• Resolve customer concerns to ensure a positive experience.
• Stay informed about GEICO products and opportunities to cross-sell.
• Contribute to customer satisfaction through meaningful interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Detail oriented

Adaptable

Education

High School Diploma or GED

College degree preferred

Job description

GEICO in Fredericksburg, Virginia is seeking a Customer Service Representative to support policyholders with coverage needs, billing inquiries, and updates. This on-site role offers starting pay of $23.33/hour ($47,009.95 annually) with +10% evening and +20% weekend differentials, plus benefits from day one, and a 401(k) with employer match.

GEICO provides licensing and continuing education at no cost, in-office training, and flexible options like GEICO Flex for off-site weeks.