Hybrid Customer Service Pro – Grow & Help Clients

wk; Madison (WI); Hybrid; USD 29,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Customer Service Representative in Madison, WI, to support customers and enhance their experience. The role involves handling inquiries, processing orders, and assisting with account updates in a hybrid office setting.

Eight in-person office days monthly, with training on-site; report to Customer Service Manager and collaborate under VP leadership. Requires strong communication, CRM know-how, and ability to handle moderately complex issues.

Qualifications

• 1+ year of customer service or related experience.
• Strong communication and relationship-building abilities.
• Ability to handle moderately complex issues.
• Proficient with CRM tools and databases.
• Knowledge of QA standards.
• Experience mentoring new teammates.

Responsibilities

• Respond to a wider range of customer inquiries.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalated unresolved issues as needed.
• Participate in the training of new hires.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

Skills

Enhanced Communication

Customer Relationship Management

Intermediate Problem-Solving

Organizational Skills

Advanced Product Knowledge

Software Proficiency

QA Understanding

Mentoring

Job description

Wolters Kluwer is seeking a Customer Service Representative in Madison, WI, to support customers and enhance their experience. The role involves handling inquiries, processing orders, and assisting with account updates in a hybrid office setting.

Eight in-person office days monthly, with training on-site; report to Customer Service Manager and collaborate under VP leadership. Requires strong communication, CRM know-how, and ability to handle moderately complex issues.