Hybrid Customer Success Associate - Grow Compliance

Wolters Kluwer N.V.; Madison (WI); Hybrid; USD 34,300 - 57,400; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Tuition Assistance Plan

Paid Parental Leave

Job summary

Wolters Kluwer N.V. is seeking a Customer Success Associate for their Madison, WI location. In this hybrid role, you will manage day-to-day relationships with customers across various sectors, including small businesses and law firms, providing essential legal and compliance services.

Candidates should have a Bachelor’s degree or equivalent B2B client service experience, with a strong preference for a minimum of two years in a consultative customer service role. Competitive benefits and a compensation range of $34,300 to $57,400 are offered.

Qualifications

• Bachelor’s degree or equivalent experience in B2B client service.
• Minimum of two years of business-to-business (B2B) client/customer service experience preferred.
• Strong ability to manage time, prioritize tasks, and multi-task efficiently.

Responsibilities

• Deliver prompt and professional service to various customer types.
• Proactively manage the order process and drive cross-selling opportunities.
• Develop and maintain positive relationships with customers.

Skills

Consultative customer service

Analytical skills

Organizational skills

Problem-solving skills

Education

Bachelor’s degree or equivalent B2B client service experience

Tools

SalesForce

Microsoft Office Suite

Job description

Wolters Kluwer N.V. is seeking a Customer Success Associate for their Madison, WI location. In this hybrid role, you will manage day-to-day relationships with customers across various sectors, including small businesses and law firms, providing essential legal and compliance services.

Candidates should have a Bachelor’s degree or equivalent B2B client service experience, with a strong preference for a minimum of two years in a consultative customer service role. Competitive benefits and a compensation range of $34,300 to $57,400 are offered.