Hybrid Customer Service Operations Specialist

Wolters Kluwer N.V.; Madison (WI); Hybrid; USD 29,200 - 48,900; Full time

Job summary

Wolters Kluwer N.V. in Madison, WI is seeking a Processing Specialist to ensure accurate filings that comply with state regulations. The role includes reviewing orders, preparing documents, obtaining EINs, and coordinating with state agencies and newspapers for publication.

You will monitor filing status, handle rejected filings, and support teams across departments while contributing to continuous process improvements. This is a full-time hybrid role with opportunities for growth.

Qualifications

• Bachelor's degree or higher from an accredited college or university.
• Minimum of two years of experience using Microsoft Office Suite (Word, Excel, Outlook).
• Typing proficiency of at least 40 words per minute.

Responsibilities

• Review orders and legal documents for accuracy and completeness.
• Coordinate filing with state and county agencies; prepare and file documents.
• Obtain EINs from the IRS and apply for S Corporation status; monitor order status.
• Assist with notices, follow up on rejections, and manage client communications.

Skills

Attention to detail

Written and verbal communication

Data analysis

Teamwork

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Wolters Kluwer N.V. in Madison, WI is seeking a Processing Specialist to ensure accurate filings that comply with state regulations. The role includes reviewing orders, preparing documents, obtaining EINs, and coordinating with state agencies and newspapers for publication.

You will monitor filing status, handle rejected filings, and support teams across departments while contributing to continuous process improvements. This is a full-time hybrid role with opportunities for growth.