Hybrid Customer Service & Billing Specialist

Central Insurance; Van Wert (OH); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health and wellness benefits

Generous paid leave

Retirement plan

Job summary

Central Insurance in Van Wert, OH is hiring a Customer Service Specialist to join our hybrid team. You’ll handle a high volume of calls and emails from policyholders and agents, resolve billing and policy questions, and provide solutions that enhance the customer experience.

Qualified candidates have at least 1 year in customer service, are comfortable with a rotating schedule 9:30am–6:00pm EST, and can navigate the Microsoft product suite.

Qualifications

• 1 year of experience in customer service.
• Knowledge of Microsoft product suite preferred.
• Bilingual (Spanish) preferred.

Responsibilities

• Handle a high volume of incoming calls and emails from policyholders, agents, and internal customers.
• Research and respond to customer inquiries with initiative and judgment.
• Provide solutions and options to meet customer needs.
• Utilize billing and other applicable systems to process transactions and changes.
• Support Personal Lines and Commercial Lines understanding as needed.
• Contribute to a culture focused on service excellence.

Skills

Customer service

Conflict resolution

Problem solving

Tools

Microsoft Office

Job description

Central Insurance in Van Wert, OH is hiring a Customer Service Specialist to join our hybrid team. You’ll handle a high volume of calls and emails from policyholders and agents, resolve billing and policy questions, and provide solutions that enhance the customer experience.

Qualified candidates have at least 1 year in customer service, are comfortable with a rotating schedule 9:30am–6:00pm EST, and can navigate the Microsoft product suite.