Customer Services Supervisor - Hybrid Leadership

Central Insurance; Van Wert (OH); Hybrid; USD 64,000 - 85,000; Full time

Job summary

Central Insurance in Van Wert, OH is seeking a leadership-focused customer services professional to guide a team and uphold our values of integrity, relationships and excellence. You will enhance the customer experience across claims management and collaborate with internal and external partners.

Ideal candidates hold a Bachelor’s degree with multiple years of customer service experience, may travel for training, and will lead with mentorship to drive continuous improvements.

Qualifications

• Bachelor’s degree and 1 year customer services experience.
• 3 years customer services experience.
• Occasional travel for purposes of training and leadership development.
• Experienced people leadership- preferred

Responsibilities

• Proactively fosters Central’s culture and values while supporting the services mission.
• Builds rapport, credibility, positive attitude, and teamwork with customers.
• Collaborates with services leaders and stakeholders to communicate strategy and priorities.
• Sets expectations, holds team accountable, and delivers results.

Skills

Customer service

Leadership

Communication

Education

Bachelor’s degree

Job description

Central Insurance in Van Wert, OH is seeking a leadership-focused customer services professional to guide a team and uphold our values of integrity, relationships and excellence. You will enhance the customer experience across claims management and collaborate with internal and external partners.

Ideal candidates hold a Bachelor’s degree with multiple years of customer service experience, may travel for training, and will lead with mentorship to drive continuous improvements.