Hybrid Customer Service Supervisor – Elevate Support

Central Insurance Company; Van Wert (OH); Hybrid; USD 64,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Retirement plan

Job summary

Central Insurance Company in Van Wert, OH is seeking a Customer Service Supervisor to lead a team handling billing and policy inquiries, delivering exceptional service.

You will mentor staff, drive improvements, and partner with policyholders and agents to resolve issues while supporting a culture of service excellence. The role is full-time and hybrid, with travel for training as needed.

Qualifications

• Bachelor’s degree and 1 year customer services experience.
• 3 years customer services experience.
• Occasional travel for training and leadership development.
• Leadership experience preferred.

Responsibilities

• Lead customer service team to deliver proactive, solution-oriented support.
• Build rapport and trust with policyholders and agents.
• Communicate strategy, set expectations, and drive results.
• Coach and mentor team through onboarding and training.
• Monitor performance and provide timely feedback.
• Assist in scheduling, workload planning, and resource allocation.

Skills

Customer service

Leadership

Education

Bachelor's degree

Job description

Central Insurance Company in Van Wert, OH is seeking a Customer Service Supervisor to lead a team handling billing and policy inquiries, delivering exceptional service.

You will mentor staff, drive improvements, and partner with policyholders and agents to resolve issues while supporting a culture of service excellence. The role is full-time and hybrid, with travel for training as needed.