Hybrid Customer Service Associate - Retirement Plan Support

NextPath Career Partners; Towson (MD); Hybrid; USD 32,000 - 37,000; Full time

Job summary

NextPath Workforce Solutions in Towson, MD is seeking a Customer Service Associate for a hybrid, contract position. You will handle inbound calls, support retirement plan education, and perform data entry and admin tasks in a fast-paced environment.

The role requires 2+ years in customer service or call center, strong communication skills, and proficiency with MS Office and PDF handling. This contract role offers hourly compensation of $23-$27 depending on experience.

Qualifications

• 2+ years of customer service or call center experience.
• Proficient in MS Office Suite, including PDF handling.
• Strong multi-tasking skills.
• Excellent verbal and written communication skills.

Responsibilities

• Answer inbound calls (no selling).
• Provide exceptional customer service regarding retirement plans such as 401(k), 403(b), or other qualified plans.
• Educate participants about their retirement accounts and features.
• Perform data entry and administrative tasks.
• Facilitate problem resolution and document processing.

Skills

Customer service

Call center

Multitasking

Verbal communication

Written communication

Tools

MS Office Suite

PDF handling

Job description

NextPath Workforce Solutions in Towson, MD is seeking a Customer Service Associate for a hybrid, contract position. You will handle inbound calls, support retirement plan education, and perform data entry and admin tasks in a fast-paced environment.

The role requires 2+ years in customer service or call center, strong communication skills, and proficiency with MS Office and PDF handling. This contract role offers hourly compensation of $23-$27 depending on experience.