Retirement Plans Account Manager (Hybrid)

Transamerica Corporation; Cedar Rapids (IA); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Benefits Package

Pension Plan

401k Match

Tuition Reimbursement

Wellness Program

Job summary

Transamerica is hiring a retirement plan administrator to provide daily administration support and exceptional customer service for retirement plan inquiries. You will partner with Client Executives and internal teams to strengthen relationships and drive client satisfaction.

The role requires a Bachelor's degree in business, 3 years of client relationship experience in retirement or financial services, and proficiency with MS Office (Excel). Hybrid work and opportunities for growth are offered.

Qualifications

• Bachelor’s degree in a business field or equivalent education/experience.
• Three years of customer relationship experience, including one year of retirement or financial services industry experience.
• Knowledge of daily administration of retirement plans.
• Excellent relationship management and ability to communicate with clients in a professional manner, orally and in writing.
• Effective presentation, influence and negotiation skills.
• Proficiency using MS Office tools, including Excel.

Responsibilities

• Under minimal supervision, provide support for daily administration of retirement plans.
• Identify customer expectations and develop a strong working relationship.
• Coordinate with manager to research issues and negotiate problem resolution.
• Develop and foster proactive, positive relationships with clients, financial professionals and internal service teams to ensure client retention, growth of the client service block and profitability for stakeholders.
• Provide prompt, accurate and consistent information that meets or exceeds quality metrics.
• Recognize and communicate possible improvements to management.
• Collaborate with internal partners to address client needs, develop and maintain action plans, and consult on products, services, and capabilities to successfully arrive at solutions for retaining clients and resolving complex client issues.
• Demonstrate general knowledge of recordkeeping, outsourcing and processing capabilities.
• Attend training to obtain functional retirement plan knowledge such as various plan design, plan specific requirements (life insurance, SDA’s, outside assets, stock, outsourcing, etc.).
• Gather data from multiple systems to interpret, trouble-shoot and resolve problems with limited management assistance.
• Lead effective/strategic client meetings either face-to-face or via conference call.
• Assist with mentoring new account managers.

Skills

Customer relations

Retirement plans knowledge

MS Excel

Communication

Negotiation

Education

Bachelor’s degree in business field

Tools

Salesforce

P3

Workplace Platform

AQT

Job description

Transamerica is hiring a retirement plan administrator to provide daily administration support and exceptional customer service for retirement plan inquiries. You will partner with Client Executives and internal teams to strengthen relationships and drive client satisfaction.

The role requires a Bachelor's degree in business, 3 years of client relationship experience in retirement or financial services, and proficiency with MS Office (Excel). Hybrid work and opportunities for growth are offered.