Customer Service Associate (5864)

NextPath Career Partners; Towson (MD); Hybrid; USD 32,000 - 37,000; Full time

Job summary

NextPath Workforce Solutions in Towson, MD is seeking a Customer Service Associate for a hybrid, contract position. You will handle inbound calls, support retirement plan education, and perform data entry and admin tasks in a fast-paced environment.

The role requires 2+ years in customer service or call center, strong communication skills, and proficiency with MS Office and PDF handling. This contract role offers hourly compensation of $23-$27 depending on experience.

Qualifications

• 2+ years of customer service or call center experience.
• Proficient in MS Office Suite, including PDF handling.
• Strong multi-tasking skills.
• Excellent verbal and written communication skills.

Responsibilities

• Answer inbound calls (no selling).
• Provide exceptional customer service regarding retirement plans such as 401(k), 403(b), or other qualified plans.
• Educate participants about their retirement accounts and features.
• Perform data entry and administrative tasks.
• Facilitate problem resolution and document processing.

Skills

Customer service

Call center

Multitasking

Verbal communication

Written communication

Tools

MS Office Suite

PDF handling

Job description

NextPath Workforce Solutions is currently seeking a Customer Service Associate to join our client’s team in Towson, MD. This is a Hybrid, contract position. SALARY: $23-$27 per hour (depending on experience).
Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.

REQUIREMENTS:

• 2+ years of customer service or call center experience
• Proficient in MS Office Suite, including PDF handling
• Strong multi-tasking skills
• Excellent verbal and written communication skills

RESPONSIBILITIES:

• Answer inbound calls (no selling)
• Provide exceptional customer service regarding retirement plans such as 401(k), 403(b), or other qualified plans
• Educate participants about their retirement accounts and features
• Perform data entry and administrative tasks
• Facilitate problem resolution and document processing

NEXTPATH WORKFORCE SOLUTIONS:

NextPath is a strategic talent partner connecting skilled professionals with organizations driving innovation and growth. Our recruiting team brings more than 80 years of combined experience delivering workforce solutions that align the right talent with the right opportunities. We work with leading companies across the country, offering flexible engagement models including contract, project-based, contract-to-hire, and direct hire roles.

We are an Equal Opportunity Employer