Hybrid Customer Service Advisor - Admin & Enquiries

Bloor Homes; Scarborough (ME); On-site; USD 37,000 - 39,000; Full time

Job summary

Beyond Housing in Scarborough is seeking a customer service advisor to join our team on a full-time basis, with two part-time positions also available. The role involves a wide range of administrative duties and being the initial point of contact for customers, delivering excellent service.

The team handles payments, repairs, complaints, housing applications and tenancy management. The job is fast-paced and targets-driven, requiring resilience, professionalism and clear communication across

Qualifications

• Customer service mindset with a professional approach.
• Ability to manage multiple admin tasks and communication channels.
• Confident in handling telephone and face-to-face enquiries in challenging situations.

Responsibilities

• Be the first point of contact for Beyond Housing customers and carry out a range of administrative tasks.
• Handle enquiries including payments, repairs, complaints, housing applications and tenancy management.
• Maintain organisation and accuracy in a fast-paced, target-driven environment.

Job description

Beyond Housing in Scarborough is seeking a customer service advisor to join our team on a full-time basis, with two part-time positions also available. The role involves a wide range of administrative duties and being the initial point of contact for customers, delivering excellent service.

The team handles payments, repairs, complaints, housing applications and tenancy management. The job is fast-paced and targets-driven, requiring resilience, professionalism and clear communication across