Hybrid Customer Service Admin - Community Planning

City and County of Denver; Denver (CO); Hybrid; USD 30,000 - 37,000; Part time

Benefits offered by this job

457b retirement plan

On-call shift

Job summary

City and County of Denver’s Community Planning and Development seeks a Customer Service Administrative Assistant to provide technical and operational support to the public and internal staff. You’ll handle inquiries, process applications, and ensure compliance with policies while supporting diverse communities.

This on-call role is part-time, up to 25 hours/week, with a hybrid work model. The department emphasizes service delivery and CORA request responses, within Colorado’s regulatory

Qualifications

• Graduation from high school or GED, HiSET or TASC certificate.
• Three years of full-performance office support/clerical experience.

Responsibilities

• Interact with customers via phone, email, and in person to provide general information and project status updates.
• Interpret, apply, and explain regulations, policies, standards, and procedures to customers based on extensive knowledge.
• Review forms, applications and documents to determine accuracy and compliance.
• Make decisions when guidance is limited and errors could be costly.
• Prepare and process documents per legal/technical procedures.
• Identify problems and propose improvements within standard practices.
• Respond to sensitive inquiries, CORA requests, and resolve issues with reliability.

Skills

Interpersonal skills

Customer service

Project tracking

Time management

Professional communication

Team collaboration

Adaptability

Education

High school diploma or GED

Job description

City and County of Denver’s Community Planning and Development seeks a Customer Service Administrative Assistant to provide technical and operational support to the public and internal staff. You’ll handle inquiries, process applications, and ensure compliance with policies while supporting diverse communities.

This on-call role is part-time, up to 25 hours/week, with a hybrid work model. The department emphasizes service delivery and CORA request responses, within Colorado’s regulatory