Part Time Licensing Technician

City and County of Denver; United States; On-site; USD 32,000 - 45,000; Part time

Benefits offered by this job

457b retirement plan

RTD eco pass

Parking pre-tax option

Job summary

City and County of Denver is seeking a Part-Time Licensing Technician I to explain licensing rules and support customers in a web-based ePermits system. The position is in-office at the Wellington Webb Building, 201 W Colfax Ave, Denver, CO 80202, with 25–30 hours per week on an on-call schedule.

You will handle a high volume of inbound calls, gather required documents, and become a subject matter expert on licensing processes while delivering accurate information and friendly service.

Qualifications

• Graduation from high school or GED.
• Two years of clerical experience including one year of specialized/technical office support.
• Education/Experience equivalency: additional education may substitute.

Responsibilities

• Working with independent contractors and customers to determine and communicate licensing requirements and necessary documents
• Manage a high volume of inbound calls while professionally assisting a diverse customer base, effectively de-escalating challenging interactions, identifying customer needs, and maintaining composure under pressure
• Become a subject matter expert on the ePermits platform, providing clear, step-by-step support to help customers successfully navigate the system and complete license and certificate applications or renewals
• Obtaining, monitoring, tracking, and organizing data that may require information searches through files, policies, procedures, records or computer files
• Performing routine data entry and other office support activities, including creating, sorting, scanning, photocopying, distributing, and filing documents
• Stocking counter with adequate forms and other required materials
• Performing other related duties as assigned or requested

Skills

Customer service

Time management

Communication

Attention to detail

Education

High school diploma or GED

Tools

Accela Permit Tracking System

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

What We Offer, Location & Schedule

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $22.53-33.80/hour. New hires are typically brought into the organization with a starting pay between $22.83-26.50/hour, based on education and experience. This is an on-call position, which means it is a part-time, hourly role. This position will work no more than 39 hours per week. This position is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits. On-call positions may have routine or variable work schedules. In this position, you can expect to work 25-30 hours per week, all in office, located at the Wellington Webb Building, located at 201 W Colfax Ave. Denver, CO 80202.

Please note: Downtown parking expenses are the responsibility of the employee. We offer a flexible spending account option specifically for parking; if you elect this option, you can use pre tax dollars for parking. We also offer an RTD 'eco pass' to all City employees - allowing the use of public transportation for free as a City Employee.

Who We Are & What You’ll Do

BUILDING COMMUNITY: Denver Community Planning and Development is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development and maintenance of private property in Denver. We're working hard to make Denver a great place to live, work and play! Visit DenverGov.org/CPD.

The Part Time Licensing Technician will need to be comfortable and adept at working within a web-based system and explaining city licensing rules, regulations, and state statutes to customers.

Key Responsibilities

• Working with independent contractors and customers to determine and communicate licensing requirements and necessary documents
• Manage a high volume of inbound calls while professionally assisting a diverse customer base, effectively de-escalating challenging interactions, identifying customer needs, and maintaining composure under pressure
• Become a subject matter expert on the ePermits platform, providing clear, step-by-step support to help customers successfully navigate the system and complete license and certificate applications or renewals
• Obtaining, monitoring, tracking, and organizing data that may require information searches through files, policies, procedures, records or computer files
• Performing routine data entry and other office support activities, including creating, sorting, scanning, photocopying, distributing, and filing documents
• Stocking counter with adequate forms and other required materials
• Performing other related duties as assigned or requested

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has demonstrated a high degree of commitment to customer service, learns quickly, and can produce innovative solutions to problems working in a fast-paced, high-volume office. Our candidate will be flexible, be able to identify and develop efficient practices and procedures and is patient and focused on listening to customers. We are looking for someone who has excelled in a team environment and is known for their energy, ambition, and taking initiative.

Candidate Characteristics

• Previous experience within the construction field helpful
• An understanding of how to research and apply municipal codes and statutes
• Excellent customer service and problem solving skills
• Ability to learn quickly
• Familiar with the following software programs: Accela Permit Tracking System (helpful, not required), Microsoft Outlook, Word and Excel
• Efficiently demonstrates excellent time/work management skills
• Works well under pressure and able to multitask
• Strong attention to detail and highly organized

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: Two (2) years of clerical experience including one (1) year of experience performing specialized and/or technical office support work. Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

• License/Certifications: None

Application Deadline

Please submit your application as soon as possible and no later than Monday, September 7th, 2026, at 11:59pm to ensure consideration.

About Everything Else

Job Profile CC2353 Licensing Technician I

To view the full job profile including position specifications, physical demands, and probationary period.

Position Type: Oncall Position. Salary Range: $22.53 - $33.80. Target Pay: $22.83-26.50/hour, based on education and experience.

Agency: Community Planning & Development. Redeployment during Citywide Emergencies: City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days' notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, for English or for Spanish.

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Your journey starts right here.