Customer Service Administrative Assistant – Community Planning and Development

City and County of Denver; Denver (CO); Hybrid; USD 30,000 - 37,000; Part time

Benefits offered by this job

457b retirement plan

On-call shift

Job summary

City and County of Denver’s Community Planning and Development seeks a Customer Service Administrative Assistant to provide technical and operational support to the public and internal staff. You’ll handle inquiries, process applications, and ensure compliance with policies while supporting diverse communities.

This on-call role is part-time, up to 25 hours/week, with a hybrid work model. The department emphasizes service delivery and CORA request responses, within Colorado’s regulatory

Qualifications

• Graduation from high school or GED, HiSET or TASC certificate.
• Three years of full-performance office support/clerical experience.

Responsibilities

• Interact with customers via phone, email, and in person to provide general information and project status updates.
• Interpret, apply, and explain regulations, policies, standards, and procedures to customers based on extensive knowledge.
• Review forms, applications and documents to determine accuracy and compliance.
• Make decisions when guidance is limited and errors could be costly.
• Prepare and process documents per legal/technical procedures.
• Identify problems and propose improvements within standard practices.
• Respond to sensitive inquiries, CORA requests, and resolve issues with reliability.

Skills

Interpersonal skills

Customer service

Project tracking

Time management

Professional communication

Team collaboration

Adaptability

Education

High school diploma or GED

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

This is an on-call position, which means it is a part-time, hourly role. New hires are typically brought into the organization between $22.53 - $27.00/hour. This position is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits. On‑call positions may have routine or variable work schedules.

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off‑site as needed. Employees must work within the state of Colorado on their off‑site days.

In this position you can expect to work three (3) days in office at the Webb Municipal Building (201 W. Colfax Ave., Denver, CO 80202).

This position is anticipated to work up to 25 hours per week during standard business hours, Monday through Friday. Specific schedules will be determined based on business needs and may vary.

Who We Are & What You’ll Do

BUILDING COMMUNITY: Denver Community Planning and Development is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development and maintenance of private property in Denver. We’re working hard to make Denver a great place to live, work and play! Visit DenverGov.org/CPD.

The Department of Community Planning and Development (CPD) is seeking a highly motivated individual to join our team as a Customer Service Administrative Assistant. The Customer Service Administrative Assistant will provide technical and operational support to the public, internal staff members, and other city departments/agencies while maintaining a working knowledge of relevant regulations, policies, standards, and procedures.

Specifically, as the Customer Service Administrative Assistant, you will:

• Interact with customers via phone, email, and in‑person to provide general information, including project status updates.
• Interpret, apply, and explain regulations, policies, standards, and/or procedures to internal/external customers based on extensive knowledge of a specialized area within a defined scope.
• Review and evaluate forms, applications, computations, documents, and/or other information to determine accuracy, completeness, acceptability, or compliance based on extensive knowledge of a specialized area or legal requirements.
• Determine and evaluate facts and make decisions without the benefit of direct guidance or supervisory review where the cost of correcting errors could be substantial in either time or money.
• Prepare and process documents and other forms in accordance with legal precedents or other specialized/technical procedures.
• Recommend improvements or solutions to problems within a range of specified, acceptable, and/or standard alternatives and technical practices.
• Provide specialized information, identify problems within a defined scope, and have the authority to resolve discrepancies, and follow up on requests or complaints.
• Respond to sensitive inquiries and problems related to the specialized/technical area and resolve problems by making reliable decisions.
• Responds to Colorado Open Records Act (CORA) Requests.
• Examine, check, and approve/reject information, and determine appropriate services within a defined scope.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You’ll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Excellent interpersonal and customer service skills.
• Experience tracking multiple projects at once.
• Excellent time/work management skills; adaptable with flexibility to jump back and forth between tasks.
• Ability to communicate professionally and effectively, verbally and in writing.
• Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to detail.
• Ability to work as part of a team to support both internal and external customers, and to build relationships at all levels and work with very diverse populations.

Required Minimum Qualifications

• Education requirements: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

Job Profile

CC1503 Administrative Support Assistant IV

To view the full job profile including position specifications, physical demands, and probationary period.

Position Type

Oncall

Position Salary Range

$22.53 - $33.80

Target Pay

$22.53 - $27.00/hour

Agency

Community Planning & Development

Redeployment during Citywide Emergencies

City and County of Denver employees may be re‑deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability‑related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work.

This position is expected to stay open until Monday, August 31, 2026.