Bilingual Child Support Customer Service Assistant

denver; Denver (CO); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Guaranteed life-long monthly pension

457B Retirement Plan

PTO and holidays

Medical, dental, and vision plans

Job summary

City and County of Denver is seeking a on-site Child Support Customer Service Assistant at Denver Human Services, central to serving families in Denver. The role supports clients, explains policies, and coordinates referrals with Child Support Technicians.

The position emphasizes teamwork, accuracy, and timely communication to ensure parental support processes run smoothly. On-site work at 1200 Federal Blvd, Denver, CO, with standard hours and a comprehensive benefits package.

Responsibilities

• Creates and sends referrals to Child Support Technicians involving complicated case issues and then monitors that the referrals are responded to on a timely basis.
• Assists Child Support Technicians with case reviews by researching and gathering relevant information and necessary case documentation.
• Schedules and reminds Child Support Technicians of upcoming appointments with clients.
• Prepares and sends paperwork to appropriate parties including but not limited to child support applications, modification packets, assignments and notices.
• Will be in rotation to assist as a backup to the Child Support Call Center.
• Performs other related duties as assigned or requested.

Skills

Customer service

Case documentation

Scheduling

Referral processing

Administrative support

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise . Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offer a competitive salary commensurate with education and experience. The full salary range for this position is $2 1.26 -$3 1.89 with an expected hiring range of $2 1.26 - $2 6.57 . We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

In this position, you can expect to work on-site, five days a week at the Denver Human Services Castro Building (1200 Federal Blvd, Denver, CO 80204), with the possibility of working at other supporting sites based on business needs. Hours may vary between 7:30 a.m. and 5:00 p.m., with core hours typically being 8:0 a.m. to 4:30 p.m. This role will include lobby support and call-center duties to assist clients.

What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Division of Economic Security

Through our Economic Security Division (ESD), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services' programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.

The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver's name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS).

The Economic Security Division of Denver Human Services is currently seeking highly skilled applicants for the position of Child Support Customer Service Assistant .

Child Support Services (CSS) partners with federal, state, tribal, and local governments and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.

CSS Vision

The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents.

The Child Support Customer Service Assistant

Provides customer service in person responding to a variety of questions, explaining policies and procedures, and relaying child support related information to various customers.

• Creates and sends referrals to Child Support Technicians involving complicated case issues and then monitors that the referrals are responded to on a timely basis.
• Assists Child Support Technicians with case reviews by researching and gathering relevant information and necessary case documentation.
• Schedules and reminds Child Support Technicians of upcoming appointments with clients.
• Prepares and sends paperwork to appropriate parties including but not limited to child support applications, modification packets, assignments and notices.
• Will be in rotation to assist as a backup to the Child Support Call Center.
• Performs other related duties as assigned or requested.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate