Customer Service Account Coordinator - True Food

Priority Dispatch Corp.; O’Fallon (MO); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Customer Service Account Coordinator to handle inbound/outbound communications, provide product availability, and process orders with accuracy in our office-based environment, with occasional remote day per week per department needs.

You will collaborate with Traffic, Parts, Service, Warranty and other teams, maintain knowledge of products, and ensure timely responses to inquiries while upholding our commitment to excellent customer service.

Qualifications

• High School diploma or GED required.
• College degree in business or related field preferred.
• One or more years of related experience in a professional customer service environment required.
• Strong verbal and written communication skills.

Responsibilities

• Receive and respond to in-bound calls and emails from customers and field sales staff in a prompt, professional and courteous manner.
• Provide inventory availability to customers and reserve stock items for timely fulfillment.
• Enter customer orders in the order management system with accurate price and item details.
• Prepare and submit production requests for out-of-stock or custom equipment.
• Collaborate with Traffic, Parts, Service, Warranty, Credit and Demand Planning to resolve inquiries.
• Maintain up-to-date knowledge of products and services through training and available resources.
• Maintain regular on-site attendance; remote workday may be permitted up to one per week as needed.

Skills

Customer service

Communication

Organization

Multitasking

Team player

Attention to detail

Education

High School diploma or GED

College degree preferred in business or related field

Tools

Microsoft Office

Job description

SummaryThe Customer Service Account Coordinator exhibits dedication to teamwork, provides distinctive customer service to our external customers, provides support to our outside sales force and works collaboratively and effectively with internal team members from multiple departments. The job is all inclusive from pre-sale support to post-sale support.Essential Duties and Responsibilities include the following. Other duties may be assigned.Receive and respond to in-bound calls and emails from customers, both external and internal, and field sales force in a prompt, professional and courteous manner.Provide inventory availability to customers and accurately reserve available stock items for efficient fulfillment of customer orders.Enter customer orders in the company order management system, ensuring accuracy of price and item details in compliance with customer’s purchase order.Prepare and submit production requests for out-of-stock and/or custom equipment.Consistently adhere to company policies and procedures in performing job responsibilities.Develop and maintain positive working relationships with external customers and field sales representatives.Interact and communicate effectively with other departments internally, such as Traffic, Parts, Service, Warranty, Credit and Demand Planning to address and resolve customer inquiries and issues in a timely, professional manner.Maintain up-to-date knowledge of available products and services through company training sessions and effective use of available resources.The Customer Service Account Coordinator is an office-based role. Regular, predictable on-site attendance is required. Eligibility for up to one (1) remote workday per week may be permitted, subject to business needs and departmental guidelines.Perform core job responsibilities through regular in-person collaboration, including participation in meetings, team discussions, and cross-functional coordination.Collaborate with fellow team members and leadership in a shared work environment to support innovation and timely decision-making, problem-solving, and operational effectiveness.Maintain a consistent on-site presence to support and respond to day-to-day business needs, including attendance of scheduled meetings and real-time collaboration as needed to ensure alignment on department and company priorities.Meet regularly with manager in-person to align on workload, priorities, performance, and ongoing professional development.High School diploma or general education degree (GED) required.College degree with an emphasis in business, customer relations or related customer service experience preferred.One or more years of related experience in a professional customer service environment required.Highly self-motivated and able to work independently with little direct supervision.Positive, collaborative attitude; team player.Strong organization and prioritization skills.Ability to manage multiple tasks simultaneously in a demanding work environment.Strong attention to detail and resourcefulness.Strong verbal and written communication skills.Proficient with Microsoft Office programs.Knowledge and experience with basic delivery and transportation processes a plus.The hours for this position are 8:30am - 5:00pm, Monday through Friday.We are proud to be an Equal Opportunity Employer.Company-paid background check required upon hire.