Hybrid: Customer Logistics & Fulfillment Specialist

The J.M. Smucker Co.; EE. UU.; Híbrido; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

The J.M. Smucker Co. is seeking an Order Fulfillment Specialist in Orrville, OH. This hybrid role focuses on linking daily decisions to broader business goals, improving service levels, and partnering with internal teams and customers to drive excellence.

Responsibilities include validating orders, supporting sales and brokers, and monitoring KPIs. The role emphasizes data-driven improvements and cross-functional collaboration while upholding data privacy and compliance.

Formación

• Bachelor’s degree is required.
• At least 1 year of related business experience.
• Ability to thrive in a fast-paced environment with strong prioritization.
• Strong leadership and interpersonal skills.
• Problem solving and analytics to manage complex business situations.

Responsabilidades

• Analyze and validate daily EDI and manual orders for pricing, constraints, and sourcing accuracy.
• Provide daily tactical support to customers, Sales, and broker partners to drive issue resolution.
• Partner with supply chain teams to improve product availability, fill rate, and on-time delivery.
• Monitor customer scorecards and KPIs, identify root causes and coordinate corrective actions.
• Use data and cross-functional collaboration to improve service, cost, and productivity.
• Monitor carrier and warehouse provider performance against service goals.
• Support Customer Financial Services.
• Use reporting, automation, and AI tools responsibly and protect confidential information.

Conocimientos

Leadership

Analytical

Prioritization

Interpersonal

Educación

Bachelor's degree

Herramientas

Spotfire

Tableau

Descripción del empleo

The J.M. Smucker Co. is seeking an Order Fulfillment Specialist in Orrville, OH. This hybrid role focuses on linking daily decisions to broader business goals, improving service levels, and partnering with internal teams and customers to drive excellence.

Responsibilities include validating orders, supporting sales and brokers, and monitoring KPIs. The role emphasizes data-driven improvements and cross-functional collaboration while upholding data privacy and compliance.