Order Fulfillment Specialist, Customer Logistics

J.M. Smucker; Orrville (OH); Hybrid; USD 65,000 - 85,000; Full time

Job summary

J.M. Smucker in Orrville is seeking an Order Fulfillment Specialist in Customer Logistics to connect daily decisions with company strategy and drive service excellence across teams and customers.

You will analyze orders (EDI and manual), provide tactical support to customers and sales, and partner with supply chain to improve availability, fill rate, and on-time delivery while leveraging data tools responsibly and protecting confidential information.

Qualifications

• At least 1 year of related business experience.
• Thrives in a fast-paced environment with proven prioritization of value-added tasks.
• Strong leadership with interpersonal skills to engage and influence others.
• Excellent problem solving and analytical skills for complex business challenges.
• Experience with data visualization tools is a plus (Spotfire/Tableau).

Responsibilities

• Analyze and validate daily EDI and manual orders for pricing, constraints, and sourcing accuracy.
• Provide daily tactical support to customers, Sales, and broker partners to drive issue resolution.
• Partner with supply chain teams to improve product availability, fill rate, on-time delivery.
• Monitor customer scorecards and KPIs and coordinate corrective actions.
• Use data and cross-functional collaboration to improve service, cost, and productivity.
• Monitor carrier and warehouse performance against service goals.
• Support Customer Financial Services.
• Use approved reporting, automation, and AI tools responsibly; protect confidential information.

Skills

Leadership & influencing

Problem solving & analytics

Prioritization

Interpersonal skills

Education

Bachelor's degree

Tools

Spotfire

Tableau

Job description

Your Opportunity as the Order Fulfillment Specialist, Customer Logistics

In this role, you will bring a bold enterprise mindset, connecting daily decisions and continuous improvement ideas to company strategy and broader business goals. You will build strong partnerships across internal teams and customers to deliver service excellence and make a positive impact every day.

Location: Orrville, Corporate Offices

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires.

In this role you will:

• Analyze and validate daily EDI and manual orders for pricing, constraints, and sourcing accuracy.
• Provide daily tactical support to customers, Sales, and broker partners to drive issue resolution and day-to-day execution.
• Partner with supply chain teams to improve product availability, fill rate, on-time delivery, and order accuracy.
• Monitor customer scorecards and KPIs, identify root causes, and coordinate corrective actions.
• Use data and cross-functional collaboration to improve service, cost, and productivity.
• Monitor carrier and warehouse provider performance against customer and Smucker service goals.
• Support Customer Financial Services
• Use approved reporting, automation, and AI tools responsibly; validate outputs and protect confidential information.

What we are looking for:

Minimum Requirements:

• Bachelor's degree
• At least 1 year of related business experience
• Ability to thrive in a fast-paced environment with a proven track record of successful prioritization to focus on key value-added activities
• Strong leadership skills including interpersonal capabilities - the ability to engage and influence
• Problem solving and analytical expertise in managing complex business situations and achieving objectives

Additional skills and experience that we think would make someone successful in this role:

• CPG Industry Experience
• Data visualization tool experience (i.e., Spotfire, Tableau)

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs , and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.