Hybrid Customer Insight Analyst - Drive Strategy

Motability Operations Limited; United States; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Motability Operations is seeking a Customer Insight Analyst to bring the voice of the customer into decision-making. You will work across the VoC programme, combining data analysis and customer research to generate actionable insights that inform business decisions and improve customer experience.

You will partner with CX, Product, Marketing and Data teams, design and deliver research, and translate analysis into clear visuals that link insights to commercial outcomes.

Qualifications

• Degree (or equivalent experience) in a relevant field such as statistics, psychology, research or similar.
• Proven experience in a customer insight, analytics, or research role.
• Strong analytical skills, with the ability to generate actionable insights and recommendations.
• Experience designing and delivering customer experience research (quantitative and qualitative), including survey design.
• Ability to communicate insight through storytelling and data visualisation.
• Strong stakeholder management and influencing skills, with experience engaging a range of audiences.

Responsibilities

• Partner with CX, Product, Marketing and Data teams to ensure insight drives change.
• Analyse quantitative and qualitative customer data to identify trends and opportunities.
• Generate actionable, insight-led recommendations to inform strategy.
• Design and deliver quantitative and qualitative research to support VoC programmes.
• Translate complex analysis into clear, engaging insight and visualisations.
• Embed the customer perspective in analysis and link insight to commercial outcomes.
• Manage third-party research and insight suppliers to ensure high quality delivery.
• Collaborate across teams to embed insight into decision-making.

Skills

Analytical skills

Stakeholder management

Insight storytelling

Data visualization

Education

Degree in statistics / psychology / research

Tools

Qualtrics

Power BI

Job description

Motability Operations is seeking a Customer Insight Analyst to bring the voice of the customer into decision-making. You will work across the VoC programme, combining data analysis and customer research to generate actionable insights that inform business decisions and improve customer experience.

You will partner with CX, Product, Marketing and Data teams, design and deliver research, and translate analysis into clear visuals that link insights to commercial outcomes.