Hybrid CX Manager: Drive Insightful Customer Journeys

CSC; Wilmington (DE); On-site; USD 99,000 - 108,000; Full time

Job summary

CSC is seeking a Customer Experience Manager to lead customer research, journey design, and cross-functional facilitation within the Enterprise Technology team. The role focuses on turning insights into prioritized actions and measurable value across initiatives.

The ideal candidate combines CX expertise with structured thinking, excellent communication, and the ability to influence without formal authority. Onsite in Wilmington, DE with periodic travel to other CSC offices.

Qualifications

• 5+ years of professional Customer Experience.
• Bachelor's degree or equivalent combination of relevant professional experience.
• Demonstrated experience independently leading customer research, journey mapping and insight-driven improvement initiatives.

Responsibilities

• Lead customer research, journey mapping and experience design across initiatives.
• Facilitate cross-functional workshops with senior leaders and product/operations teams.
• Define measures to show CX outcomes and business value.

Skills

CX research

journey mapping

stakeholder facilitation

data interpretation

presentation

executive communication

Education

Bachelor's degree or equivalent

Tools

Qualtrics

Medallia

Power BI

Excel

Job description

CSC is seeking a Customer Experience Manager to lead customer research, journey design, and cross-functional facilitation within the Enterprise Technology team. The role focuses on turning insights into prioritized actions and measurable value across initiatives.

The ideal candidate combines CX expertise with structured thinking, excellent communication, and the ability to influence without formal authority. Onsite in Wilmington, DE with periodic travel to other CSC offices.