Hybrid Customer Experience Specialist - Inbound Support

Grainger; Lake Forest (IL); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

6 company holidays per year

18 PTO days per year

401(k) with 6% company contribution

Employee discounts and tuition support

Maternity and parental leave benefits

Training and development programs

Job summary

Grainger in Lake Forest, IL is hiring full-time inbound Customer Service Representatives. You’ll join a collaborative team under a Supervisor of Customer Experience, with a start date of January 4, 2027, at 100 Grainger Parkway, Lake Forest, IL 60045.

Enjoy 8 weeks of paid onsite training, Monday–Friday 8:00am–4:30pm, then transition to a flexible hybrid model (3 days onsite, 2 remote) or office-based option. We provide equipment for home work.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of customer service experience or in a customer-facing role.
• Passion for delivering exceptional customer service and creating a positive experience.
• Ability to thrive in a fast-paced, dynamic environment.
• Ability to problem solve and make decisions with attention to detail.
• Continuous improvement mindset, open to coaching and feedback.
• Proven ability to learn new technology and software quickly.
• Comfortable navigating multiple programs and screens simultaneously.
• Proficiency in Microsoft Office Suite; CRM experience and SAP a plus.

Responsibilities

• Handle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiency.
• Navigate multiple computer screens, software programs, and databases to resolve inquiries.
• Assist customers with order placement, product information, pricing, invoicing discrepancies, apply credit, and returns.
• Problem-solve independently using critical thinking and available resources to deliver fast, accurate resolutions.
• Collaborate daily in a positive, team-based environment committed to ethics and integrity.
• Maintain attention to detail while managing time-sensitive customer issues.
• Communicate clearly via phone and written messages.

Skills

Customer service mindset

Communication skills

Problem solving

Attention to detail

Learning new technology

Team collaboration

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

SAP

Job description

Grainger in Lake Forest, IL is hiring full-time inbound Customer Service Representatives. You’ll join a collaborative team under a Supervisor of Customer Experience, with a start date of January 4, 2027, at 100 Grainger Parkway, Lake Forest, IL 60045.

Enjoy 8 weeks of paid onsite training, Monday–Friday 8:00am–4:30pm, then transition to a flexible hybrid model (3 days onsite, 2 remote) or office-based option. We provide equipment for home work.