Customer Experience Pro — Hybrid, Paid Training

W.W. Grainger, Inc.; Lake Forest (IL); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, vision and life保险

18 PTO days + 6 holidays

401(k) with company contribution

Employee discounts and tuition support

Maternity and parental leave

Job summary

W. W. Grainger, Inc. is seeking a Customer Experience Representative in Lake Forest, IL.

This full-time, inbound role includes comprehensive on-site training and a pathway to a flexible hybrid work model after the initial program. You will engage with customers to handle orders, inquiries, and issues, leveraging multiple systems to ensure accurate outcomes. The position emphasizes delivering exceptional service with clear communication, rapid issue resolution, and a positive team culture.

Qualifications

• 1 year of customer service experience or experience in a customer-facing role
• Passion for delivering exceptional customer service and creating a positive customer experience
• Ability to thrive in a fast-paced, dynamic environment
• Ability to problem solve and make decisions with attention to detail
• Continuous improvement mindset, open to coaching and feedback
• Proven ability to learn new technology and software quickly
• Comfortable navigating multiple programs and screens simultaneously
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Experience with CRM systems and SAP is a plus (not required)

Responsibilities

• Handle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiency
• Navigate multiple computer screens, software programs, and databases to resolve inquiries
• Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
• Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
• Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
• Maintain attention to detail while managing complex or time-sensitive customer issues
• Communicate clearly via phone and written messages

Skills

Customer service

Communication

Multitasking

Problem solving

CRM systems

Microsoft Office

Education

High School diploma or equivalent

Tools

CRM systems

SAP

Job description

W. W. Grainger, Inc. is seeking a Customer Experience Representative in Lake Forest, IL.

This full-time, inbound role includes comprehensive on-site training and a pathway to a flexible hybrid work model after the initial program. You will engage with customers to handle orders, inquiries, and issues, leveraging multiple systems to ensure accurate outcomes. The position emphasizes delivering exceptional service with clear communication, rapid issue resolution, and a positive team culture.