Hybrid Customer Experience Specialist: Growth & Support

Avire Ltd; Northern (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Participation in company bonus plan

Benefits: health, dental & vision, 401

Paid time off

Hybrid schedule after training

Professional development opportunities

Job summary

AVIRE is seeking a Customer Service Representative in the Americas region to manage incoming requests via Salesforce.com and Outlook, ensuring timely, SLA-based responses and an excellent onsite visitor experience.

You will work within a team of specialists to deliver best-in-class support, using CRM data to identify needs and drive process improvements. This hybrid role reports to the North America Customer Experience Manager.

Qualifications

• Associate degree in business administration, marketing, communications, sales, engineering, or related field or equivalent experience.
• Bachelor’s degree is preferred.

Responsibilities

• Manage incoming requests through CRM – Salesforce.com and Microsoft Outlook.
• Provide support for onsite visitors and own the visitor experience.
• Review order status to ensure accuracy and drive proactive customer outreach.
• Manage inbound/outbound calls and emails and maintain CRM records.
• Identify customer needs and provide solutions when handling requests.
• Communicate with other areas of the company regarding customer questions and concerns.
• Meet personal and team targets and contribute to process improvements.
• Advocate for customer needs using CRM data to drive continuous improvement.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication

Problem solving

Active listening

Empathy

Patience

Education

Associate degree

Bachelor's degree preferred

Tools

Outlook

Microsoft Office

Job description

AVIRE is seeking a Customer Service Representative in the Americas region to manage incoming requests via Salesforce.com and Outlook, ensuring timely, SLA-based responses and an excellent onsite visitor experience.

You will work within a team of specialists to deliver best-in-class support, using CRM data to identify needs and drive process improvements. This hybrid role reports to the North America Customer Experience Manager.