Customer Experience Specialist — Growth & Impact

AVIRE; Sussex (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401K

Vacation

Parental leave

Paid time off

Professional Development

Bonus plan

Job summary

AVIRE seeks a Customer Service Representative to manage inquiries via Salesforce.com and Outlook, maintain accurate customer records, and enhance the onsite visitor experience. You will liaise with internal teams to address questions, and contribute to a best-in-class support system driven by CRM data and KPI targets.

The ideal candidate brings strong interpersonal skills, problem-solving ability, and a customer-first mindset to thrive in a high-growth environment and advance in a dynamic,

Qualifications

• Associates degree in business, marketing, communications, sales, engineering or related field, or equivalent experience.
• A minimum of 1 year of customer service or inside sales experience.
• Entrepreneurial mindset and willingness to grow in a high-growth environment.

Responsibilities

• Manage incoming requests via CRM – Salesforce.com and Microsoft Outlook.
• Provide support for onsite visitors and own the visitor experience.
• Review order status to ensure accuracy and drive proactive outreach.
• Manage inbound/outbound calls and emails and maintain CRM records.
• Identify customer needs and provide solutions when handling requests.
• Coordinate with other company areas to address questions and concerns.
• Meet personal and team targets and contribute to process improvements.
• Advocate for customer needs using CRM data and drive continuous improvement.

Skills

Interpersonal skills

Communication

Problem-solving

Active listening

Empathy

Patience under pressure

Written & verbal communication

Customer relationship building

Outlook & Microsoft

Education

Associates degree or equivalent

Bachelor’s degree preferred

Tools

Salesforce

Outlook

Microsoft Office

Job description

AVIRE seeks a Customer Service Representative to manage inquiries via Salesforce.com and Outlook, maintain accurate customer records, and enhance the onsite visitor experience. You will liaise with internal teams to address questions, and contribute to a best-in-class support system driven by CRM data and KPI targets.

The ideal candidate brings strong interpersonal skills, problem-solving ability, and a customer-first mindset to thrive in a high-growth environment and advance in a dynamic,