Hybrid Customer Experience Specialist - Growth & Benefits

XCORP AvalonBay Communities Inc.; Virginia Beach (VA); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Employee stock purchase plan

20% housing discount

Job summary

AvalonBay Communities, Inc. in Virginia Beach, Virginia is seeking a Customer Service Representative to handle inbound calls, perform account administration, and assist with payments in a hybrid work environment.

The role emphasizes accuracy, empathy, and customer-focused problem solving, with typical hours aligned to a 40-hour week. Qualifications include a high school diploma and 1–3 years of customer service experience, strong English communication, data entry skills, and the ability to

Qualifications

• High school diploma or GED required.
• 1–3 years of customer service experience.
• Hybrid work experience preferred.
• Call center experience preferred.
• Strong English verbal and written communication skills.
• Basic math proficiency.
• Strong organizational and multitasking skills.
• Experience with data entry.
• Ability to navigate multiple systems simultaneously.

Responsibilities

• Professionally and promptly service inbound and outbound calls.
• Assist customers with payment processing and navigating their customer portal account.
• Document interactions in the system accurately and thoroughly.
• Follow policies and procedures to resolve needs and escalate when needed.
• Share feedback and trends with supervisors to improve customer experience.
• Participate in coaching and training sessions.

Job description

AvalonBay Communities, Inc. in Virginia Beach, Virginia is seeking a Customer Service Representative to handle inbound calls, perform account administration, and assist with payments in a hybrid work environment.

The role emphasizes accuracy, empathy, and customer-focused problem solving, with typical hours aligned to a 40-hour week. Qualifications include a high school diploma and 1–3 years of customer service experience, strong English communication, data entry skills, and the ability to