Customer Experience Specialist — Hybrid

Equity Residential; San Antonio (TX); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid vacation

Company housing discounts

Job summary

Vivmark Residential in San Antonio, TX is seeking a Customer Service Representative to handle day-to-day account administration in our inbound call center. This hybrid role involves account research, resolving inquiries, payment processing, and assisting customers through our portals.

The position requires 1–3 years of customer service experience, a high school diploma, and strong English communication. Work hours are typically 11:00am–7:30pm CST, Monday through Friday, with benefits including

Qualifications

• High school diploma or GED required.
• 1–3 years of customer service experience providing above-average service.
• Experience in a hybrid work environment preferred.
• Call center experience and strong English verbal and written communication skills.
• Basic math proficiency and data entry experience.

Responsibilities

• Professionally service inbound and outbound calls.
• Communicate empathetically and professionally.
• Use active listening to understand customer concerns and provide solutions.
• Troubleshoot issues using available tools and system workflows.
• Process payments and navigate customer portals.
• Document interactions accurately in the system.
• Escalate and coordinate with teams when needed.
• Maintain schedule adherence and punctuality.

Skills

Customer service

Communication skills

Data entry

Call center experience

English proficiency

Education

High school diploma or GED

Job description

Vivmark Residential in San Antonio, TX is seeking a Customer Service Representative to handle day-to-day account administration in our inbound call center. This hybrid role involves account research, resolving inquiries, payment processing, and assisting customers through our portals.

The position requires 1–3 years of customer service experience, a high school diploma, and strong English communication. Work hours are typically 11:00am–7:30pm CST, Monday through Friday, with benefits including