Hybrid Customer Experience Pro — Fast-Paced & Data-Driven

PCF Group; Kent (WA); Hybrid; USD 28,929,600 - 39,950,400; Full time

Benefits offered by this job

Health benefits including medical, etc

Dental

Vision

401(k) with matching

HSA

PTO

Employee discount

Flexible hybrid schedule

Job summary

PCF Group is hiring a Customer Experience Representative (CER) in Kent, WA. This full-time, in-office role includes 1–2 remote days per week, with a pay rate starting at $25.00 per hour.

You will manage inbound and outbound communications, schedule appointments, and support the sales pipeline across multiple channels, while maintaining accurate CRM records. A strong emphasis on accuracy, teamwork, and customer-centric service is required.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills with a customer-focused approach.
• Reliable attendance and punctuality in a fast-paced office environment.
• Experience with CRM systems and data entry is preferred.
• Customer service or call center experience is a plus.

Responsibilities

• Answer inbound calls and respond to customer inquiries across phone, text, and email with warmth and speed.
• Schedule and confirm appointments, coordinating with the internal Sales team to keep the calendar full and accurate.
• Represent the brand with enthusiasm and sell the experience of working with PCF.
• Make outbound calls to follow up on leads and re-engage customers, including light cold outreach.
• Manage multiple conversations across platforms while keeping details organized in our CRM.
• Complete data entry, lead record maintenance, and calendar management with high accuracy.
• Support pipeline health by following up on open leads and keeping records clean.
• Collaborate with the CER team to hit production goals and maintain quality.
• Operate with a team-first mindset to win together.

Skills

Verbal communication

Written communication

CRM usage

Data entry

Call center experience

Education

High school diploma or GED

Tools

CRM software

Phone system

Job description

PCF Group is hiring a Customer Experience Representative (CER) in Kent, WA. This full-time, in-office role includes 1–2 remote days per week, with a pay rate starting at $25.00 per hour.

You will manage inbound and outbound communications, schedule appointments, and support the sales pipeline across multiple channels, while maintaining accurate CRM records. A strong emphasis on accuracy, teamwork, and customer-centric service is required.