Customer Service & Order Processing Specialist (Remote)

Shape Technologies Group; Kent (WA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Tuition reimbursement

Job summary

A leading technology company in Kent is seeking a Customer Service Representative to handle order processing, tracking, and customer inquiries. The ideal candidate will have strong communication skills and a minimum of 2 years in customer service. This full-time role offers a competitive salary range of $22.00–$25.00 per hour and a comprehensive benefits package, ensuring a supportive work environment.

Qualifications

• Must advocate for customers and drive relationships.
• Ability to manage multiple tasks effectively.
• Experienced in using e-commerce platforms.

Responsibilities

• Process customer orders and ensure delivery.
• Assist in troubleshooting e-commerce transactions.
• Respond timely to various customer inquiries.
• Maintain customer records accurately.
• Facilitate quick resolutions between departments.

Skills

Customer advocacy

Analytical abilities

Verbal and written communication

Interpersonal skills

Creative thinking

Adaptability

Education

High school graduate or equivalent

2+ years of customer service experience

Job description

A leading technology company in Kent is seeking a Customer Service Representative to handle order processing, tracking, and customer inquiries. The ideal candidate will have strong communication skills and a minimum of 2 years in customer service. This full-time role offers a competitive salary range of $22.00–$25.00 per hour and a comprehensive benefits package, ensuring a supportive work environment.