Hybrid Customer Experience Executive – Wine & Spirits

Vinfolio; Napa (CA); Ibrido; USD 70.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Disability & life insurance

401K

Professional development opportunities

Descrizione del lavoro

A leading wine and spirits company is seeking a Customer Experience Executive in Napa, CA. The role involves delivering exceptional customer service, managing inquiries and issues, and coordinating with internal teams. Strong communication and CRM skills, particularly with HubSpot, are essential. The position offers flexible work arrangements and a salary range of $70,000.00-$120,000.00. Experience in customer-facing roles is preferred, and a passion for wine and spirits is a plus.

Competenze

• Experience in a customer-facing role.
• Comfortable using CRM systems, HubSpot experience is a strong plus.
• Organized and able to manage multiple tickets.

Mansioni

• Manage customer interactions across key touchpoints.
• Own and manage customer tickets in HubSpot.
• Coordinate with internal teams to resolve issues.

Conoscenze

Customer service

CRM systems

Communication

Problem-solving

Strumenti

HubSpot

Aircall

SAP

Descrizione del lavoro

A leading wine and spirits company is seeking a Customer Experience Executive in Napa, CA. The role involves delivering exceptional customer service, managing inquiries and issues, and coordinating with internal teams. Strong communication and CRM skills, particularly with HubSpot, are essential. The position offers flexible work arrangements and a salary range of $70,000.00-$120,000.00. Experience in customer-facing roles is preferred, and a passion for wine and spirits is a plus.