Hybrid Customer Experience Coordinator

Milliken & Company; Spartanburg (SC); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Milliken & Company is seeking a Customer Service Coordinator to deliver a best-in-class experience from order entry through delivery and invoicing. This role serves as the primary contact for day-to-day customer needs, coordinates cross-functionally to resolve issues, and helps ensure accurate, timely processing of orders.

Reporting to the Customer Service Manager, the position is part of our Hybrid Work from Home Policy and focuses on building positive relationships with customers and

Qualifications

• Experience with customer service, order processing in fast-paced environments.
• Proficiency with Microsoft Office and ability to learn new tools quickly.
• Strong organizational, written and verbal communication skills.
• Demonstrated problem-solving skills with multi-priority handling.
• Experience navigating customer portals or internal order systems.

Responsibilities

• Serve as the primary contact for day-to-day customer needs, including order entry, order updates, and delivery information.
• Respond to customer calls and emails promptly, professionally, and accurately, escalating when needed.
• Build and maintain strong customer relationships and partner with account management and sales to support customer retention and growth.
• Coordinate across Supply Chain, Manufacturing, Logistics, Quality, and other functions to advocate for the customer and resolve issues.
• Maintain accurate customer, order, and pricing information; verify data integrity and required documentation.
• Support complaint intake and resolution as a first-level contact; communicate status proactively and ensure timely follow-through.
• Plan and prioritize workload to meet service expectations and align with business, supply chain, and manufacturing requirements.
• Maintain working knowledge of Milliken systems, products, brands, and processes; contribute to continuous improvement of customer service practices.

Skills

Customer service

Order processing

Microsoft Office

Organization

Communication

Problem-solving

Order management systems

Tools

SAP

CRM tools

Job description

Milliken & Company is seeking a Customer Service Coordinator to deliver a best-in-class experience from order entry through delivery and invoicing. This role serves as the primary contact for day-to-day customer needs, coordinates cross-functionally to resolve issues, and helps ensure accurate, timely processing of orders.

Reporting to the Customer Service Manager, the position is part of our Hybrid Work from Home Policy and focuses on building positive relationships with customers and