Hybrid Customer Care Coordinator: Drive Customer Success

Edwards Vacuum LLC; Boston (MA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation andBenefits

Health and well-being

Job summary

Edwards Vacuum LLC is seeking a Customer Care Coordinator to support US customers as part of the Edwards North America Customer Center. The role interfaces with sales, service, logistics, product management and finance to drive customer satisfaction and revenue.

You will own customer issues, manage communications, quotations, orders, and open order book updates while ensuring adherence to internal policies and service levels.

Qualifications

• Minimum 1-year work experience in Customer Service (ideally within an international and highly automated environment).
• Strong communication skills, both written and spoken.
• Proactive and able to manage multiple tasks under deadlines.

Responsibilities

• Take ownership of customer issues and interface with sales, service and finance teams to resolve problems promptly.
• Handle internal and external communication professionally and respond to inquiries.
• Manage and maintain multiple email boxes and provide product availability information.
• Create and maintain customer records and record interactions per rules.
• Prepare, track and file quotations with sales input and internal policy.
• Manage order entries, delivery dates and status with internal departments.
• Provide open order book updates to customers as defined by CC Leads.
• Support Key Account portals and manage consignment stock and invoicing.

Skills

Microsoft Office

Customer service

Education

High School diploma or GED

Tools

SAP

Oracle

Job description

Edwards Vacuum LLC is seeking a Customer Care Coordinator to support US customers as part of the Edwards North America Customer Center. The role interfaces with sales, service, logistics, product management and finance to drive customer satisfaction and revenue.

You will own customer issues, manage communications, quotations, orders, and open order book updates while ensuring adherence to internal policies and service levels.