Customer Experience Associate

Placements24; Willows (CA); Hybrid; USD 11,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Paid leave

Training & development

Retirement savings

Job summary

Placements24 is hiring a Customer Experience Associate for a hybrid role based in Welkom, Free State. You will handle inquiries via phone, email, and live chat, ensuring a positive customer experience while guiding customers through our digital platforms.

This position blends in-office collaboration with remote flexibility to support efficient service delivery. The ideal candidate has customer service experience, strong communication skills, and a proactive problem-solving mindset.

Qualifications

• Previous experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and solve problems.

Responsibilities

• Handle inquiries via phone, email, and live chat.
• Resolve issues promptly and aim for first-contact resolution.
• Provide product and policy information to customers.
• Assist customers with navigating digital platforms and services.
• Document interactions and feedback in the CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Process orders, returns, and exchanges as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is looking for a vibrant and customer-focused Customer Experience Associate to join their team in Welkom, Free State . This role is essential in ensuring every customer interaction is positive and memorable, contributing significantly to the company's reputation for excellence. You will engage with customers across various channels, addressing inquiries, resolving issues, and gathering feedback to drive service improvements. This hybrid position offers a dynamic blend of in-office collaboration and remote flexibility, allowing you to contribute effectively while maintaining a healthy work-life balance. Become a key player in shaping exceptional customer journeys within the heart of the Free State, making a real difference in how clients perceive our brand and services.

Key Responsibilities

• Handle customer inquiries and requests via phone, email, and live chat.
• Resolve customer complaints and issues promptly and effectively, aiming for first-contact resolution.
• Provide information about products, services, and company policies.
• Assist customers with navigating our digital platforms and services.
• Document customer interactions and feedback accurately in the CRM system.
• Identify trends in customer inquiries and feedback to suggest improvements.
• Collaborate with internal teams to ensure a seamless customer experience.
• Contribute to building a positive and loyal customer base.
• Process customer orders, returns, and exchanges as needed.
• Maintain up-to-date knowledge of products, services, and company procedures.

Requirements

• Previous experience in a customer service or similar role is preferred.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in using CRM software and other customer support tools.
• Ability to adapt to changing priorities and workflows.
• Comfortable working in a hybrid model, splitting time between the Welkom, Free State office and remote work.
• A team-oriented attitude with the ability to work independently.
• Basic computer literacy and typing skills.
• High school diploma or equivalent required.
• Must be located in or willing to commute to Welkom, Free State for designated office days.

Benefits

• Competitive annual salary and opportunities for performance-based incentives.
• A comprehensive medical insurance plan is provided, covering essential health needs.
• Employees receive a generous allocation of paid leave, including annual leave, sick days, and family responsibility leave.
• The company invests in employee growth through various training and development programs, fostering career advancement.
• A retirement savings plan contribution is included.
• This hybrid role offers the flexibility to work from home and collaborate in person at our Welkom, Free State office, fostering a balanced and productive work environment.