Hybrid Customer Care Specialist

Placements24; Willows (CA); Hybrid; USD 15,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Health and retirement benefits

Paid time off

Hybrid work arrangement

Training programs

Employee assistance program

Job summary

Placements24 is seeking a compassionate Customer Care Agent in Welkom, Free State, South Africa. This hybrid role balances in-office teamwork with remote flexibility, requiring strong communication, problem-solving, and a customer-first mindset.

You will be the first point of contact, handling inquiries and resolving issues to support customer loyalty and brand reputation. The position emphasizes empathy, efficiency, and collaboration within a team that values growth and high-quality service.

Qualifications

• Previous customer service or call center experience.
• Excellent communication and active listening.
• Ability to remain calm under pressure.
• Proficiency with computers and basic office applications.

Responsibilities

• Handle inbound calls, emails, and chat promptly and courteously.
• Provide accurate information about products, services, and policies.
• Resolve complaints and issues, escalating when necessary.
• Document interactions in the CRM system.
• Identify customer needs and suggest solutions.
• Follow scripts and guidelines to ensure consistent service.
• Collaborate with team to share best practices.
• Aim to exceed individual and team performance targets.
• Support a positive team environment and company values.

Skills

Active listening

Communication skills

Customer service

CRM software

Multitasking

Problem-solving

Education

High school diploma

Tools

MS Office

CRM software

Job description

Placements24 is seeking a compassionate Customer Care Agent in Welkom, Free State, South Africa. This hybrid role balances in-office teamwork with remote flexibility, requiring strong communication, problem-solving, and a customer-first mindset.

You will be the first point of contact, handling inquiries and resolving issues to support customer loyalty and brand reputation. The position emphasizes empathy, efficiency, and collaboration within a team that values growth and high-quality service.