Hybrid Customer Service Pro — Elevate Client Experience

Placements24; Willows (CA); Híbrido; USD 11.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Career development

Training programs

Employee assistance

Growth culture

Descripción de la vacante

Placements24 is seeking a dynamic Customer Service Representative to join our client in Welkom, Free State. You will handle calls, emails and chats, provide product information, resolve issues, and maintain CRM records in a hybrid office-remote setting.

Ideal candidates have strong communication, a patient demeanor, and a commitment to customer satisfaction. This role offers growth opportunities and a collaborative team environment in a supportive workplace culture.

Formación

• Experience in customer service or call center roles.
• Strong verbal and written communication.
• Familiar with CRM software and ticketing systems.

Responsabilidades

• Handle calls, emails and chats promptly and professionally.
• Provide information on products, services and policies.
• Troubleshoot issues and escalate when needed.
• Maintain accurate customer records in the CRM.
• Identify customer needs and suggest solutions.
• Meet individual performance metrics and contribute to team goals.
• Gather feedback for service improvements.
• Maintain high levels of customer satisfaction.

Conocimientos

Customer service

Communication

CRM software

Ticketing system

MS Office

Herramientas

CRM software

Ticketing system

MS Office

Descripción del empleo

Placements24 is seeking a dynamic Customer Service Representative to join our client in Welkom, Free State. You will handle calls, emails and chats, provide product information, resolve issues, and maintain CRM records in a hybrid office-remote setting.

Ideal candidates have strong communication, a patient demeanor, and a commitment to customer satisfaction. This role offers growth opportunities and a collaborative team environment in a supportive workplace culture.