Hybrid Customer Experience Associate - Growth & Benefits

Piper Companies; Durham (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Sick leave

PTO

Hybrid schedule

Job summary

Piper Companies in Durham, NC is seeking a Customer Service Associate for a hybrid role requiring three days on site per week. You will assist external clients by answering questions about products, resolving issues, and documenting interactions to ensure exceptional service.

The ideal candidate has a Bachelor's degree, strong written and verbal communication, and keen attention to detail. Entry-level applicants are encouraged, with opportunities for growth and comprehensive benefits including

Qualifications

• Bachelor's degree required
• Strong written and verbal communication with clients
• Excellent attention to detail and organizational skills
• Entry-level candidates encouraged to apply

Responsibilities

• Respond to inquiries from external clients regarding products, services, and policies.
• Investigate and resolve customer issues while maintaining professionalism and satisfaction.
• Accurately document customer interactions and maintain detailed records in company systems.
• Collaborate with internal teams to ensure questions and concerns are addressed efficiently.

Skills

Communication skills

Attention to detail

Organizational skills

Customer service mindset

Education

Bachelor's degree

Job description

Piper Companies in Durham, NC is seeking a Customer Service Associate for a hybrid role requiring three days on site per week. You will assist external clients by answering questions about products, resolving issues, and documenting interactions to ensure exceptional service.

The ideal candidate has a Bachelor's degree, strong written and verbal communication, and keen attention to detail. Entry-level applicants are encouraged, with opportunities for growth and comprehensive benefits including