Customer Experience Advocate (Hybrid)

Wella Company; Los Angeles (CA); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off (PTO)

Job summary

A leading beauty company is seeking a Customer Experience Associate in Los Angeles, California. This role is pivotal in ensuring an extraordinary customer service experience by managing the end-to-end order process. You will support customer inquiries and recommend improvements to enhance satisfaction while ensuring data integrity. The ideal candidate will have a relevant degree and experience with Microsoft Dynamics and Excel. This position offers a hybrid work model, contributing to a collaborative and dynamic work environment.

Qualifications

• Experience in Microsoft Dynamics preferred.
• Ability to communicate clearly and transparently.
• Demonstrated collaboration across different styles.

Responsibilities

• Provide extraordinary customer service throughout the order process.
• Champion the customer experience in all interactions.
• Recommend enhancements to improve customer satisfaction.
• Create accurate order entries and ensure data integrity.
• Respond to inquiries via multiple communication channels.
• Handle emergency orders and logistics exceptions.

Skills

Communication skills

Collaboration skills

Microsoft Dynamics

Excel

Education

Bachelor’s degree in related field

Job description

A leading beauty company is seeking a Customer Experience Associate in Los Angeles, California. This role is pivotal in ensuring an extraordinary customer service experience by managing the end-to-end order process. You will support customer inquiries and recommend improvements to enhance satisfaction while ensuring data integrity. The ideal candidate will have a relevant degree and experience with Microsoft Dynamics and Excel. This position offers a hybrid work model, contributing to a collaborative and dynamic work environment.