Hybrid Customer Care Specialist – Tech & Parts Support

Logisnext Americas Inc.

Houston (TX)

Hybrid

USD 42,000 - 54,000

Full time

2 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

Sick time

Holidays

Job summary

Logisnext Americas Inc. is seeking a Customer Support Associate to join our hybrid contact center in Houston. You will handle calls, emails, and inquiries with courtesy and professionalism while guiding dealers and customers to available resources.

Your role includes maintaining the CRM, resolving issues quickly, and collaborating with service engineering and parts teams to improve technical resources. A high school diploma and strong communication skills are required; Excel and Word knowledge

Qualifications

High School Diploma or GED required.
Customer-focused with strong verbal and written communication.
Good people skills, problem solving, and self-starting attitude.
Basic computer skills including Excel and Word.
Able to multi-task and manage time effectively.
Typing speed of at least 40 WPM.
Ability to read prints and part identifications for service parts.

Responsibilities

Handle calls and inquiries with courtesy and professionalism.
Resolve issues quickly by researching and offering solutions.
Maintain CRM by entering all phone and email tickets.
Be a resource for dealers, MLA personnel, and customer inquiries via phone, intranet (CRM) and email; document in CRM.
Coordinate with Service Engineering and other teams to improve technical resources.
Other duties and special projects as required.
Display time flexibility toward shifts according to workflow requirements.