Customer Care Specialist I

Logisnext Americas Inc.; Houston (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

Sick time

Holidays

Job summary

Logisnext Americas Inc. is seeking a Customer Support Associate to join our hybrid contact center in Houston. You will handle calls, emails, and inquiries with courtesy and professionalism while guiding dealers and customers to available resources.

Your role includes maintaining the CRM, resolving issues quickly, and collaborating with service engineering and parts teams to improve technical resources. A high school diploma and strong communication skills are required; Excel and Word knowledge

Qualifications

• High School Diploma or GED required.
• Customer-focused with strong verbal and written communication.
• Good people skills, problem solving, and self-starting attitude.
• Basic computer skills including Excel and Word.
• Able to multi-task and manage time effectively.
• Typing speed of at least 40 WPM.
• Ability to read prints and part identifications for service parts.

Responsibilities

• Handle calls and inquiries with courtesy and professionalism.
• Resolve issues quickly by researching and offering solutions.
• Maintain CRM by entering all phone and email tickets.
• Be a resource for dealers, MLA personnel, and customer inquiries via phone, intranet (CRM) and email; document in CRM.
• Coordinate with Service Engineering and other teams to improve technical resources.
• Other duties and special projects as required.
• Display time flexibility toward shifts according to workflow requirements.

Skills

Customer-focused

Verbal and written communication

People skills

Problem solver

Self-starter

Multi-tasking

Time management

Typing speed 40 WPM

Education

High School Diploma or GED

Some college a plus

Tools

Excel

Word

Job description

About Us

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About Us

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About The Role

Able to work in a high-paced Contact Center environment and possess the following abilities:

• Handle calls and other inquiries with courtesy and professionalism.
• Work to resolve issues in a timely manner; research and explore answers and alternative solutions to provide “Outstanding” customer service.
• Maintain CRM database by entering all phone and email information into tickets.
• Display “Time flexibility” towards shifts according to workflow requirements.

What You Will Do

• Respond to Requests:

Be a resource for all dealer, MLA personnel and customer telephone, Intranet (CRM) and email inquiries related to all departments. These responses should guide dealers through all available resources to train them on how to find information in the future. Ensure all inquiries are documented in the CRM database.

Improve Technical Resources:

Coordinate with Service Engineering, Parts Technical and Technical Publications any errors or omissions in technical literature which need to be communicated to dealers. Also, recommend feature, format or content improvements to make the resources more useful.

Other duties and special projects as required.

When & Where

Hybrid Work Schedule in office 3 days a week

Qualifications

What you need to have:

• High School Diploma / GED
• Be Customer-focused; good listener; have good verbal and written communication skills
• Good people skills, problem solver and self-starter
• Good computer skills (basic knowledge - Excel & Word)
• Able to multi-task
• Possess the ability to prioritize, manage time and secure assistance from outside resources
• Keyboarding skills: 40 WPM minimum
• Ability to learn to read prints and part identification for dealers that need service parts for trucks

What Would Be Nice To Have

• Person should have a very positive and customer service oriented demeanor
• Have the ability to learn technical skills: Parts lookup, reading prints, etc.
• Some college a plus

What We Offer

• Medical, dental, and vision benefits
• Paid Vacation, Sick Time, and Paid Holidays
• Profit Sharing Opportunities
• Flexible Spending and HSA Accounts
• 401k with automatic company contribution and company match
• Short-term and long-term disability insurance
• Life, Dependent Life, and AD&D Insurance
• Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
• Employee Assistance Program
• Employee Discounts
• On-site fitness center (Houston)
• On-the-job training and development

The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer/Veterans/Disabled