Hybrid Customer Care Specialist - Remote 2 Days/Month

Horizon Farm Credit, ACA; Mount Joy (Lancaster County); Hybrid; USD 43,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Paid time off

Tuition reimbursement

Student loan reimbursement

Leadership development

Paid maternity leave

Job summary

Horizon Farm Credit is seeking a Customer Care Specialist to join our team. You will be the first point of contact for customers, handling phone and email inquiries, processing service requests, and supporting digital banking users.

The role offers a hybrid work arrangement with typical branch hours, plus opportunities for growth in a collaborative environment focused on outstanding customer service in agriculture and rural communities.

Qualifications

• Customer service experience preferred or training in banking/finance.
• Generally 2+ years of customer service or call center experience.

Responsibilities

• Handle phone and email inquiries; assist with routine requests.
• Serve as first contact for new prospects and route to the right team.
• Process payments and support Digital Banking users; perform admin tasks.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Self-starter

Adaptability

Tools

Digital banking software

Payment processing systems

Job description

Horizon Farm Credit is seeking a Customer Care Specialist to join our team. You will be the first point of contact for customers, handling phone and email inquiries, processing service requests, and supporting digital banking users.

The role offers a hybrid work arrangement with typical branch hours, plus opportunities for growth in a collaborative environment focused on outstanding customer service in agriculture and rural communities.