Hybrid Banking Customer Care Specialist

Horizon Farm Credit, ACA; Dover (DE); Hybrid; USD 43,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

401(k)

PTO

Tuition reimbursement

Student loan repayment

Career development

Maternity leave

Job summary

Horizon Farm Credit, ACA is seeking a Customer Care Specialist to join our team. You may work in any available Horizon Farm Credit branch, with hours typically Monday to Friday 8 a.m. to 4:30 p.m.

The position is eligible to work up to two days at home per month, reflecting a flexible, hybrid work approach. You will be the first point of contact for customers, handling phone and email inquiries, processing service requests, and supporting Digital Banking.

Qualifications

• 2+ years of customer service or call center experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and handle multiple tasks.
• Reliable attendance and dependability.

Responsibilities

• Handle phone and email inquiries from customers promptly and courteously.
• Serve as the first contact for new prospects and route them to the right team members.
• Process payments and financial forms; support Digital Banking users.
• Provide administrative support to maintain day-to-day branch operations.

Skills

Customer service

Communication

Problem solving

Time management

Job description

Horizon Farm Credit, ACA is seeking a Customer Care Specialist to join our team. You may work in any available Horizon Farm Credit branch, with hours typically Monday to Friday 8 a.m. to 4:30 p.m.

The position is eligible to work up to two days at home per month, reflecting a flexible, hybrid work approach. You will be the first point of contact for customers, handling phone and email inquiries, processing service requests, and supporting Digital Banking.