Hybrid Customer Care Specialist: Problem Solver

Zirrus; North Carolina; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits — $0 Deductible & $0 

401(k) with up to 9% Company Contrib

Job summary

Zirrus in Yadkinville, NC is hiring a Customer CARE Specialist to deliver exceptional support by phone, chat, and email. The role follows a hybrid schedule: office presence and home work each week, Tuesday–Saturday, 9:00am–6:00pm.

You will resolve billing questions, process updates, and contribute to customer retention with a one-call resolution mindset. Ideal candidates bring at least 6 months in customer service, a high school diploma, strong communication, and experience with CRM and billing

Qualifications

• At least 6 months of customer service experience
• High school diploma required
• Strong written and verbal communication skills
• Ability to de-escalate and actively listen

Responsibilities

• Deliver outstanding customer support via phone, chat, and email
• Assist customers with billing questions, payments, account updates, and service inquiries
• Use a one‑call resolution mindset to solve problems efficiently
• Clearly explain invoices, proration, fees, and policies
• Identify customer retention opportunities and apply effective save strategies
• Recommend appropriate products and services
• Document customer interactions in CRM and billing systems with accuracy
• Review mobile orders in the Mobile Review Queue
• Track projects and mobile-related activities in Monday.com
• Support team training and share customer trend insights
• Contribute to a positive, solutions‑focused team environment

Skills

Customer service

Communication

Problem solving

CRM software

Education

High school diploma

Tools

MS Office

CRM/billing systems

Job description

Zirrus in Yadkinville, NC is hiring a Customer CARE Specialist to deliver exceptional support by phone, chat, and email. The role follows a hybrid schedule: office presence and home work each week, Tuesday–Saturday, 9:00am–6:00pm.

You will resolve billing questions, process updates, and contribute to customer retention with a one-call resolution mindset. Ideal candidates bring at least 6 months in customer service, a high school diploma, strong communication, and experience with CRM and billing