Remote-Eligible Customer Care Specialist (Banking)

Farm Credit; Mount Joy (Lancaster County); Hybrid; USD 43,000 - 61,000; Full time

Benefits offered by this job

Medical insurance with dental and/ or视

401(k) with employer matching

Paid time off

Tuition reimbursement

Student loan reimbursement

Career development opportunities

Paid maternity and bonding leave

Job summary

Horizon Farm Credit is seeking a Customer Care Specialist to join our branch team. You’ll be the first contact for customers, handling calls and emails, processing service requests, and supporting digital banking users.

You’ll work in a fast-paced, team-oriented environment with standard branch hours and up to two remote days per month. Prior banking/finance experience and strong communication are highly valued.

Qualifications

• 2+ years of customer service or call center experience.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Handle phone and email inquiries and service requests.
• Support digital banking users and process payments.
• Maintain accurate account information and perform administrative tasks.
• Provide prompt, courteous service and take ownership of customer inquiries.

Skills

Customer service

Communication

Problem solving

Organizational skills

Multitasking

Tools

MS Office

Job description

Horizon Farm Credit is seeking a Customer Care Specialist to join our branch team. You’ll be the first contact for customers, handling calls and emails, processing service requests, and supporting digital banking users.

You’ll work in a fast-paced, team-oriented environment with standard branch hours and up to two remote days per month. Prior banking/finance experience and strong communication are highly valued.