Hybrid Customer Care Specialist - Auto Logistics

OPENLANE, Inc.; Mesa (AZ); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

401K with company match

Paid vacation and leave

Job summary

OPENLANE, Inc. is seeking a Customer Care Representative in Mesa, AZ, to provide exceptional customer support and manage shipper orders. This hybrid role requires in-office presence on select days, focusing on data accuracy and timely communication.

The ideal candidate has at least 2 years of call center experience and strong communication skills to ensure customer satisfaction. Benefits include competitive pay, medical coverage, and an immediately vested 401K.

Qualifications

• 2+ years of experience in a call center environment.
• Exceptional active listening skills.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Monitor a shared email inbox for new transport orders.
• Conduct order entries and ensure accurate data entry.
• Process and organize inbound shipper requests via phone and email.

Skills

Customer service experience

Effective communication

Problem-solving abilities

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Google Suite tools

Job description

OPENLANE, Inc. is seeking a Customer Care Representative in Mesa, AZ, to provide exceptional customer support and manage shipper orders. This hybrid role requires in-office presence on select days, focusing on data accuracy and timely communication.

The ideal candidate has at least 2 years of call center experience and strong communication skills to ensure customer satisfaction. Benefits include competitive pay, medical coverage, and an immediately vested 401K.