Automotive Tech Support Specialist

OPENLANE

Carmel (IN)

On-site

USD 42,000 - 60,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental, and vision benefits

401K with company match

Paid vacation, personal, and sick time

Maternity and paternity leave (US)

Job summary

OPENLANE is seeking a Customer Support Specialist to deliver superior technical assistance to our wholesale customers. You will troubleshoot hardware, software, and network issues, coach customers on best practices, and document all interactions in Salesforce as you help residents navigate our digital marketplace.

The role reports to the Customer Service Manager and emphasizes organized, tech‑savvy problem solving in a fast‑paced environment.

Qualifications

Bachelor’s degree or equivalent work experience.
2+ years customer service / contact centre experience.
General automotive knowledge.
Experience troubleshooting hardware, software, and network related issues.
Ability to communicate clearly and concisely, both orally and in writing.
Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity.
Strong analytical, technical and problem‑solving skills.

Responsibilities

Identify, research, and resolve technical and end‑user application failures and deficiencies.
Ensure proper follow‑through on all directives, bulletins, and schedules from management.
Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality.
Educate and coach customers on best practices for using OPENLANE products and services.
Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.
Assure customer acceptance of and quality of resolution. Identify and elevate issues that require advanced product knowledge or technical expertise.
Serve as a Subject Matter Expert for the design and development of training materials.
Use analytical and decision‑making skills to offer options and resolve problems in a variety of contexts.
Continuously engage in self‑directed learning opportunities to increase functional product knowledge
Document known errors, workarounds, procedures, and product‑specific information.