Carrier Services Representative - Mesa, AZ

Openlane; Mesa (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

401K with company match

Paid vacation and sick time

Paid parental leave

Disability and life insurance

Job summary

OPENLANE seeks a Carrier Services Representative to support carriers with load status, issue resolution, and timely communications from its Mesa, AZ hybrid office.

The role emphasizes carrier relations, documentation, and proactive problem-solving to ensure smooth transportation and on-time updates for customers. Ideal candidates have 1–3 years in customer service, logistics, or related fields, with strong communication skills.

Qualifications

• 1–3 years of experience in customer service, transportation, logistics, or related support role.
• Experience communicating professionally via phone and email.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond to daily phone calls and emails from carriers regarding load status and issues.
• Monitor delayed loads and obtain timely updates for safe delivery.
• Research carrier concerns and coordinate with internal teams for resolution.
• Document all carrier interactions and load updates in company systems.
• Support carriers in learning how to independently manage and update their loads.
• Maintain knowledge of company procedures and services.
• Escalate issues to management when necessary.
• Assist in monitoring team workflows to ensure proper documentation.

Skills

Carrier communication

Customer service

Logistics coordination

Problem-solving

Documentation

Education

High School Diploma or GED

Tools

Google Workspace

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

We are seeking a Carrier Services Representative with experience in carrier communication, transportation support, and issue resolution. You will be part of a Carrier Services team responsible for supporting carriers, monitoring load activity, and ensuring timely and accurate shipment updates. You will be involved in managing delayed load communications, documenting carrier interactions, and coordinating with internal teams to resolve issues. In this role, you will have the opportunity to use your experience in customer service, problem-solving, and transportation operations support. The ideal candidate will have 1–3 years of experience in customer service, logistics, transportation, or a related field.

You Are:

• Customer-focused. You prioritize positive interactions and work to build strong, professional relationships with carriers while ensuring their needs are addressed efficiently.
• Detail-oriented. You carefully document information, track load activity, and ensure systems and records are accurate and up to date.
• A strong communicator. You listen actively, respond clearly, and tailor your communication style to resolve issues and provide excellent service.

You Will:

• Respond to daily phone calls and emails from carriers regarding load status and issues.
• Monitor delayed loads and proactively obtain updates to ensure timely and safe delivery.
• Research carrier concerns, review prior correspondence, and coordinate with the appropriate internal teams for resolution.
• Document all carrier interactions and load updates accurately in company systems.
• Support carriers in learning how to independently manage and update their loads.
• Maintain knowledge of company procedures, products, and services.
• Escalate carrier issues requiring additional attention to management.
• Assist in monitoring team workflows to ensure documentation and load notes are properly entered.

Where You Work:

Your work is performed as a Hybrid employee based out of our Mesa, AZ office, with a combination of in-office and remote work.

Must Have’s:

• High School Diploma or GED required
• 1–3 years of experience in customer service, transportation, logistics, or a related support role
• Experience communicating professionally via phone and email
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong organizational skills with high attention to detail
• Ability to work independently with solid problem-solving and decision‑making skills
• Clear and professional verbal and written communication skills
• Ability to build and maintain effective working relationships with coworkers, supervisors, and vendors

Nice to Have’s:

• Auction or vehicle transportation industry experience
• Experience working with carrier or logistics management systems
• Basic knowledge of Google Workspace (Docs, Sheets, Gmail)

Company Profile

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

"OPENLANE is an equal opportunity employer and a drug-free workplace."