Hybrid Customer Care Specialist

Canon USA & Affiliates; Itasca (IL); Hybrid; USD 26.000 - 33.000; Vollzeit

Benefits dieser Stelle

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag! Canon welcome kit

Zusammenfassung

Canon U.S.A., Inc. is seeking a customer service associate to answer high volumes of calls and enter requests into our system. You will provide accurate information and resolve issues while documenting interactions and maintaining records.

This hybrid, full-time role emphasizes strong communication, quick response times, and adherence to policies. The position requires an HS Diploma or GED, less than one year of related experience, and the ability to work in a call center environment.

Qualifikationen

• Requires strong phone contact handling skills and active listening.
• Good customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage tasks effectively.
• Works in a call center environment.

Aufgaben

• Receive and respond to a high volume of incoming requests and determine customer needs.
• Provide accurate information using the right methods/tools.
• Document customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keeps records of customer interactions, processes customer accounts and files documents.
• Follows communication procedures, guidelines and policies.
• Places parts and supply orders, provides price quotes, RMAs, debits, credits, Web Store enrollments, and performs basic troubleshooting.

Kenntnisse

Phone handling

Active listening

Customer orientation

Communication skills

Multi-tasking

Call center experience

Ausbildung

HS Diploma/GED

Jobbeschreibung

Canon U.S.A., Inc. is seeking a customer service associate to answer high volumes of calls and enter requests into our system. You will provide accurate information and resolve issues while documenting interactions and maintaining records.

This hybrid, full-time role emphasizes strong communication, quick response times, and adherence to policies. The position requires an HS Diploma or GED, less than one year of related experience, and the ability to work in a call center environment.