Hybrid Customer Care Pro: Service & Quotes

ASSA ABLOY Entrance Systems AB; Monroe (NC); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

PTO and holidays

Tuition reimbursement

Job summary

ASSA ABLOY Entrance Systems in Monroe, NC is seeking a Customer Care Representative to support district service operations and deliver prompt, accurate service to customers, sales reps, and technicians. You will maintain reports, coordinate service calls, prepare quotes, and assist with purchase orders while ensuring exceptional service levels in a fast-paced environment.

Strong Excel skills and professional phone etiquette are required; no degree is required, but strong interpersonal skills and

Qualifications

• Proficiency in Microsoft Excel, including basic data entry and data analysis.
• Strong phone etiquette with excellent verbal communication skills.
• Outgoing and personable, able to engage with customers in a fast-paced environment.

Responsibilities

• Support all aspects of district service business and deliver exceptional service to customers and stakeholders.
• Maintain and prepare required reports for customers, sales reps, and service management.
• Coordinate service calls, provide quotes, and assist with purchase orders.

Skills

Communication

Phone etiquette

Customer service

Multitasking

Education

No college degree required

Tools

BAAN

FMP360

Excel

Job description

ASSA ABLOY Entrance Systems in Monroe, NC is seeking a Customer Care Representative to support district service operations and deliver prompt, accurate service to customers, sales reps, and technicians. You will maintain reports, coordinate service calls, prepare quotes, and assist with purchase orders while ensuring exceptional service levels in a fast-paced environment.

Strong Excel skills and professional phone etiquette are required; no degree is required, but strong interpersonal skills and